Privacy Policy

Last updated: 28/08/2025

Custom Insoles Labs (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our website visitors, healthcare partners, and patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect
We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, and clinic or company details when you fill out forms (e.g., contact forms, demo requests, or account registrations).

• Patient Data: Information submitted by healthcare providers related to patient scans, prescriptions, or insole orders (handled with strict confidentiality).

• Technical Data: IP address, browser type, device information, and usage data collected automatically through cookies and analytics tools.

 

2. How We Use Your Information
We use the information we collect for the following purposes:

• To process and manage orders submitted by healthcare providers.

• To provide customer support and respond to inquiries.

• To improve our website, products, and services.

• To send updates, promotions, and educational content (only if you opt-in).

• To comply with regulatory or legal obligations.

 

3. How We Share Information
We do not sell, rent, or trade your personal information. Information may only be shared with:

• Trusted service providers who help us operate our website and services (e.g., IT hosting, payment processing).

• Healthcare providers who are directly involved in fulfilling insole prescriptions for their patients.

• Regulatory authorities if required by law.

All third-party partners are required to maintain the confidentiality and security of your information.

 

4. Data Security
We implement industry-standard safeguards, including encryption and secure storage, to protect your information from unauthorized access, use, or disclosure. Access to patient-related data is restricted to authorized personnel only.

 

5. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

 

6. Data Retention
We retain personal and patient data only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

 

7. Your Rights
You may request to:

• Access the personal information we hold about you.

• Correct or update your information.

• Withdraw consent for marketing communications.

• Request deletion of your personal data (subject to legal or regulatory limits).

Requests can be sent to team@custominsoles.com.sg

 

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

 

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “last revised” date.

 

10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Custom Insoles Labs
Email: team@custominsoles.com.sg
Phone: +65 8860 5208
Address: 32 Loyang Drive Singapore 508964

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